Identity Verification and KYC on erek24
When you first register an account on erek24, we ask for basic identity information: your legal name, date of birth, email address, and phone number. This is our Know Your Customer (KYC) process—a requirement we follow to comply with applicable jurisdictional rules and to protect your account from unauthorized access.
During verification, we may request a copy of your national ID, driver's licence, or passport. We also ask for proof of address, typically a recent utility bill or bank statement issued within the last three months. This documentation stays encrypted in our system and is used only for account verification purposes. We never share your personal data with third parties outside the scope of regulatory compliance or fraud prevention.
Verification typically completes within one business day. Once approved, you gain full access to our live-dealer tables, sportsbook, and slot games. If your verification is delayed, our support team will guide you through the next steps. You can monitor your verification status directly in your Account Settings under the "Profile" tab.
Payment Methods and Withdrawal Management
Our erek24 platform accepts multiple local payment options, making deposits and withdrawals straightforward for players across Indonesia. We support DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet for quick transfers. Bank transfers via mobile banking, local payment, online payment, and e-wallet are also available for larger transactions or users who prefer traditional banking.
In your Account Settings, you can add, edit, or remove payment methods at any time. We recommend setting a primary payment method for convenience, though you're free to switch between options on each transaction. Deposits are processed instantly, allowing you to fund your account and join a live blackjack or roulette table within minutes.
Withdrawals require verification to ensure the recipient matches your registered account holder name. We process withdrawal requests during standard business hours, and funds typically return to your chosen payment method within one business day. During holidays like Idul Fitri or Idul Adha, processing may take longer due to banking closures—we'll notify you of any delays in your Account Settings notifications.
Two-Factor Authentication and Security
Protecting your account is our priority. In your erek24 Account Settings, you can enable two-factor authentication (2FA) to add an extra layer of security. When 2FA is active, logging in requires both your password and a one-time code sent to your registered phone number or email.
We also allow you to set a security question and maintain a list of trusted devices. If you log in from an unfamiliar location or device, we may ask you to verify your identity via email or SMS before granting access. You can review all recent login activity in your Account Settings under "Security" so you're always aware of who and what has accessed your account.
Live-Dealer Table Preferences
One of the most powerful features of your erek24 Account Settings is the ability to customize your live-dealer experience. You can set preferred table limits—whether you favor lower-stake games or premium high-limit blackjack and baccarat tables. Our platform remembers your choices, so the next time you log in, your preferred tables appear first in the live-dealer section.
You can also select your preferred language for dealers and chat. We host multilingual live studios, so if you prefer to play with dealers who speak Indonesian, English, or Mandarin, we can route you to matching tables. Audio and video quality settings are adjustable too—if you're on a slower connection, you can reduce stream resolution to improve playback stability.
Your erek24 Account Settings include a "Favorite Tables" list where you can bookmark specific dealer studios or game variants. This is especially useful during peak hours when multiple blackjack and roulette tables are running simultaneously in Jakarta, Surabaya, and other broadcast locations.
Your erek24 account is your personal gateway to live-dealer tables hosted from secure, licensed studios with professional croupiers and audited equipment.
account preferences and Session Controls
Our erek24 Account Settings provide tools to help you maintain control over your spending. You can set a daily, weekly, or monthly account preferences directly in your profile. Once you reach your chosen limit, the system blocks further deposits until the window resets. This feature is optional and can be adjusted or removed at any time through your Account Settings.
Session duration tracking is also available. You can set a reminder after a certain number of hours of continuous play, prompting you to step away and reflect. These controls are designed to support a balanced approach to gaming—they're not mandatory, but we make them available for players who value structured play.
Transaction History and Reporting
Every deposit, withdrawal, bet, and win on erek24 is logged in your Account Settings transaction history. You can filter by date range, payment method, or transaction type (deposit, withdrawal, live-dealer wager, sportsbook bet, slot game). Export your transaction records as a CSV file for personal record-keeping or accounting purposes.
Your betting history on live-dealer tables—including timestamps, game type (blackjack, roulette, baccarat, Dragon Tiger), stake amount, and result—is stored securely and accessible only to you and our support team with your permission. If you ever need to dispute a transaction or verify a particular session, our support team can pull detailed records from your erek24 account.
Support and Account Recovery
If you forget your password, our erek24 Account Settings include a "Forgot Password" option that sends a recovery link to your registered email address. Click the link, create a new password, and you'll regain immediate access. For security, recovery links expire after thirty minutes.
If you can't access your registered email, or if you suspect unauthorized activity, contact our support team. We verify your identity using the personal details you provided during KYC (such as your date of birth and last four digits of your national ID) before resetting your password or investigating your account. Our English support staff is available during standard business hours for account-recovery assistance.
Your erek24 Account Settings also include contact options for disputes, complaints, or questions about your account. We maintain documented response procedures and aim to address account-related inquiries within one business day.